British manufacturer Audient, invests in after-sales support with the appointment of a new technical staff member: Harry Lewis. Since his arrival at Audient, Harry has worked to upgrade and simplify the online technical help desk, populating it with factsheets and answers to frequently asked questions.

Already known for its quick and informative responses to customer queries, Audient adds convenience with an attractive new design for its online support page, making it easier to navigate directly to the answer to your problem, either by product or using a simple search function. This section of the website continues to grow, too; Audient is constantly adding to the already jam-packed knowledge base with useful hints, trouble-shooting guides and FAQs.

Many of the factsheets are illustrated by handwritten notes and easy-to-understand drawings, to help decipher some of the more complicated audio explanations such as clocking and harmonic distortion. Variable impedance for example, is explained using a cartoon of a railway bridge.

If you have a question that you can’t find the answer to, you can submit a request on the tech page, email directly or call Audient during office hours.