Austrian audio-visual engineering and manufacturing company, AV Stumpfl is
reaffirming its commitment to its partners and their projects, with the significant
investment into service and project support teams at the company’s new Campus
located at its global headquarters in Wallern, Austria.

AV Stumpfl is already well known for its premium level of service and support for
its partners and in addition, AV Stumpfl is offering the following support packages
to clients:

Data management
Customers can back up a whole project safely and securely stored at AV Stumpfl.
Prompt retrieval means that should something go wrong on site, a running solution
can be restored within the shortest time frame possible.

Remote service package
Service is available seven days a week from 08:00 to 22:00 Central European time
with the exception of 24 – 26 December. 24-hour response email, telephone and
remote support is guaranteed.

Extended warranty
Servers and other hardware products from AV Stumpfl are now available with an
extended warranty of up to five years.

Software maintenance contract
A software maintenance contract can be provided at the client request. Minor
updates to software are provided free of charge.

On-site service contracts
Beyond installation planning, design assistance, installation support and training, an
AV Stumpfl expert service engineer can be dispatched to travel on-site within 48
hours on a contractual project for complex or larger projects, anywhere in the

“These service enhancements are about meeting the needs of our partners and
customers. Service is firmly integrated into our partner program because, as all of
our products must meet a certain technical standard, so all of our partners should
have the same level of dedicated support when those products are released,’ adds
Oliver Hauser, head of project management and service at AV Stumpfl.